A reviewer can't open the link

Four causes cover nearly every "it will not open" email. Check them in order and you are done in a minute.

What you're seeing

A reviewer replies that the link "does not work": a message that it is unavailable, a password box that will not accept what you sent, or a page that never loads.

Why it happens

Four causes cover nearly all of it: the link is switched off, it expired, the password is mistyped, or the URL got mangled in transit (email clients love truncating long links). A fifth, rarer cause is the reviewer's corporate network, which has its own page.

Fix it

Open the link in Review Links and check, in order:

1. Active toggle: if it is off, the link is dark for everyone. Flip it back on; same URL keeps working.
2. Expiry: if the date passed, everything behind the link went dark together. Push the date out and the link revives; comments were never lost.
3. Password: passwords are exact, including capitals. Resend it in a separate message, or change it to something simpler and tell them the new one; the URL does not change.
4. The URL itself: have them click the link rather than retype it, and check their email did not split it across two lines. Resending through HoldFast's own send sidesteps mangling.

If all four check out and the page still will not load for them, it is their network: send them the playback check page, which pinpoints it in one click.

Still stuck

Send yourself the same link and open it in a private browsing window. If it works there, the link is healthy and the remaining variable is the reviewer's machine or network; if it does not, contact support with the link URL.