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Getting Started›
  • What is HoldFast?
  • Upload your first video
Review Links›
  • How to send a video for review
  • Timecoded comments & annotations
  • Password-protect & expire a review link
  • Compare versions & collect approvals
  • Downloads & branding on a review link
Reels›
  • How to make a showreel
  • Brand & customize your reel
  • Personalized links for sales outreach
  • Embed a reel on your website
Presentations›
  • How to share a presentation online
  • Upload a PDF, PowerPoint, or web deck
  • Embed Google Slides, Figma, or Canva
  • Protect a deck & track engagement
Insights›
  • How to see who watched your video
  • Engagement scoring explained
  • The intelligence feed & morning brief
  • Get alerted when someone is watching
  • Explore viewers & events
  • Consent, Global Privacy Control, and what your viewers see
Transcripts›
  • How to transcribe a video
  • Comment from the transcript & export captions
Integrations›
  • HoldFast API & tokens
  • Premiere Pro plugin
For Reviewers›
  • You've been sent a review link: leave your first comment
  • Draw on the frame to show exactly what you mean
  • Approve a cut or request changes
  • Download the files
  • Passwords, expired links, and access problems
  • Browse other versions of the cut
  • The cookie banner and what gets tracked
  • Watching a reel or presentation someone sent you
Workspace & Plans›
  • Plans & limits reference
  • Roles & permissions
Troubleshooting & FAQ›
  • My client says the video won't play
  • My upload failed or stalled
  • It still says "Optimizing"
  • There's a lock icon on a feature
  • Do my reviewers need an account?
  • Is my video public once I share a link?
Guides› Troubleshooting & FAQ
HoldFast Guides

Troubleshooting & FAQ

When something is not working, and the questions everyone asks.

My client says the video won't play

How to read the one playback error that is never your video, and the one-line note to their IT that fixes it permanently.

My upload failed or stalled

One click recovers a failed file, finished files never re-send, and the tab rule that prevents most failures in the first place.

It still says "Optimizing"

What the badge actually means, how long it should run, and the one situation where you should do something about it.

There's a lock icon on a feature

What the gold chip means, which plan unlocks what, and why the control stays visible instead of vanishing.

Do my reviewers need an account?

The most-asked question before anyone sends a link, answered with exactly what a reviewer sees on their first comment.

Is my video public once I share a link?

Unlisted by default, honestly explained: what actually protects your link, what does not, and when to add a real lock.

Ready to try it?

Host video, collect frame-accurate review, and see who's watching. Free to start.

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