Keep the importer updated and report a problem

The app updates itself with a restart banner, and Report an issue puts a line to HoldFast support one click away, without sending anything private.

The importer looks after its own updates, and when something is off, there is a direct line to HoldFast support built into the app.

Updates arrive on their own

The app checks for updates and downloads them quietly in the background. When a new version is ready, a banner appears across the top: it names the version and offers Restart to update. Choosing it restarts the app on the new version in a moment.

Screenshot: importer-update-banner
When an update finishes downloading, a banner offers Restart to update.

If you are mid-import and not ready, choose Ignore. The app remembers that version and will not prompt you about it again, so you can finish what you are doing and update on your own schedule. Your queue is safe across a restart; anything interrupted picks up where it left off.

Report an issue

Report an issue sits in the top bar of the app at all times. It opens a short form that goes to HoldFast support, so you can describe what happened without leaving the app or hunting for an email address.

Screenshot: importer-report-issue
Report an issue reaches HoldFast support from inside the app, with optional diagnostics.

You can include diagnostics with your report: the app version, your macOS version, and the step you were on. That context helps support pinpoint the problem. The diagnostics never include your videos, your Vimeo cookies, or any token, in keeping with the app's rule that your account details stay on your machine.

What to send

• Say what you expected and what happened instead.
• Note whether it affected one video or the whole import.
• Leave diagnostics on unless you have a reason not to; they make a fix faster.

For failures during an import specifically (a video that will not move, or a queue that looks stuck), start with The import looks stuck or a video failed.