Signup says today is full, holds your address, or asks for an invite

The door is open. Three things can still stop the form: a full day, a personal email address, or a closed door. What each message means and the fastest way in.

Signup is open. A cap limits how many new workspaces open each day, and personal email addresses get a hand check before a workspace opens. Joining someone else's workspace, and opening anything shared with you, never touches either.

What you're seeing

One of three messages, and each means something different.

• Today's spots are taken. Leave your email and you are first tomorrow. The day's cap is full.
• Thanks. We have your details and will be in touch shortly to open your workspace. You signed up with a personal address (Gmail, iCloud, Outlook.com and the like) and it is being reviewed by a person.
• HoldFast is in early access. Request an invite at holdfast.video/get-started, or bring a Vimeo library across with the free importer and start today. The door is closed for the moment.

If instead the form went through and asked you to check your inbox, that is the normal path: the message names your address and the link in the email expires in 30 minutes.

Why it happens

The checks run on our side, not in the browser, so every route into a new workspace is covered: email signup, Google sign-in, and a second workspace from an account you already have.

The daily cap keeps an open door on a free plan from being flooded. The hand check on personal addresses exists for the same reason, and it is a look, not a rejection: a work address opens today, a personal one opens once someone has read it. An invite code and the free desktop importer both skip the cap, because each one already tells us who you are.

Fix it

• Today is full. Leave your email on the request page and you are first in line tomorrow; we email you when your spot opens. Coming back tomorrow with the same address works too.
• Your address is being reviewed. Nothing to do. We look and email you. If you have a work address, use that instead and start today.
• The door is closed. Request an invite at holdfast.video/get-started, or start an import with the free desktop importer, which creates your workspace immediately. See what the Vimeo importer is. Your Vimeo password never reaches us.
• You have an invite code. Paste it into the form. It skips the cap.
• The confirmation link expired. Submit the form again with the same address and a fresh link is sent.

Still stuck

If you have an invite and it is not being accepted, check for a trailing space when pasting it, and that you are using the email address the invite was sent to. Anything else, write to [email protected] with the address you used and which of the three messages you saw.